Important Notice

Unplanned Outage on Monday, September 10th, 2018

On Monday, September 10th, 2018 we suffered an unplanned outage due to a power failure in our local area. The power outage began at 5:30am and lasted through to 1:30pm EST. Unfortunately, due to an issue with our upstream internet provider, our internet service was not restored until 10:00pm EST. The outage affected all our core services including email, websites, and phone support. All services, including DNS, Web, Email, etc. have been restored to a working state.

Going forward we will be reviewing our redundancy measures as they did not function as planned. We sincerely apologize for the inconvenience.

If you wish to discuss the matter further, please feel free to contact us.

Domain Privacy Terms of Service
  1. Overview

    This agreement is between You and Brandon Gray Internet Services Inc. This agreement details the services provided to You and the obligations to Us. Your use of the Domain Privacy service serves as your consent to the terms of this Agreement. This Agreement can be modified and as such you should check back periodically to review any changes.
  2. Privacy Policy

    The Domain Privacy Service Privacy Policy falls in line with the general Privacy Policy of Brandon Gray Internet Services. You can review the Policy HERE.
  3. Services

    • We provide a Domain WHOIS Privacy service which masks your personal information on the publicly accessible WHOIS. Instead of your real information showing up we display the contact information of your registration provider and a unique, non identifiable email address that forwards to the email address we have for you. An partial example of the WHOIS output before and after Domain Privacy can be seen here.
    • Postal Mail sent to the privacy service will not be forwarded unless prior permisson has been given.
  4. Fees

    Domain Privacy is a service we offer our customers and resellers at no cost. Should this fee structure change at any time, we will notify you at the time of domain renewal.
  5. Your Obligations To Us

    • You agree to keep your contact information up to date.
    • You agree to respond to us within 5 business days should we make any inquiries regarding the validity of personal information provided by you.
    • You agree to not use the Domain Privacy Service to send unsolicited spam.
    • You agree to not use the Domain Privacy Service to infringe on trademarks or other rights of third parties.
    • You agree to not use the Domain Privacy Service for illegal or morally objectionable activities.
  6. Termination

    We reserve the right in our sole judgment and discretion to disclose your personal protected information and or terminate this agreement in the event any of the following occur:

    • If the Protected Domain is alleged to violate or infringe a third party’s trademark, trade name, copyright interests or other legal rights of third parties AND a legal process has been served upon us Brandon Gray Internet Services Inc.;
    • If you breach any provision of this TOS;
    • If necessary to comply with any applicable laws, government rules or requirements, subpoenas, court orders or requests of law enforcement;
    • If Brandon Gray Internet Service Inc. is named as a defendant in, or investigated in anticipation of, any legal or administrative proceeding arising out of your use of the WHOIS Privacy Service or a Protected Domain;
    • If necessary to comply with ICANN’s Dispute Resolution Policy or other policies promulgated by ICANN;
    • If necessary to protect the integrity and stability of the applicable domain name registry;
  7. Abuse

    To report abuse of a domain name using the Brandon Gray Internet Service Inc. service, or to report infringements of rights of trademarks or other rights of third parties, please contact abuse@namejuice.com.


           
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